Shipping policy

At Same Day Drip, we aim to provide a fast and reliable clothing delivery service. This Delivery Policy outlines how our delivery service operates and what customers can expect when placing an order.

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### 1. Our Delivery Service
Same Day Drip specialises in rapid clothing delivery, bringing your order straight to your door as quickly as possible.

Depending on your location and availability, orders may be delivered:

- Within 1 hour, or  
- On the same day

Delivery times may vary depending on your delivery address and operational factors.

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### 2. Delivery Areas
Same Day Drip currently offers delivery to selected areas. Delivery availability may depend on:

- Distance from our dispatch location  
- Traffic conditions  
- Courier availability  
- Demand and order volume

If your address is outside our current delivery zone, we may not be able to process the order.

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### 3. Delivery Times
While we aim to meet our 1-hour or same-day delivery target, delivery times cannot always be guaranteed due to circumstances beyond our control, including:

- Traffic delays  
- Weather conditions  
- High demand periods  
- Courier availability  
- Incorrect delivery information

We will always do our best to deliver orders as quickly as possible.

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### 4. Customer Responsibilities
To ensure a smooth delivery process, customers must:

- Provide a correct and complete delivery address  
- Provide a working contact number  
- Be available to receive the order at the delivery location

Same Day Drip is not responsible for delays or failed deliveries caused by incorrect address details or the customer being unavailable at the delivery location.

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### 5. Failed Deliveries
If our courier is unable to complete delivery due to:

- Incorrect delivery information  
- No response at the delivery address  
- Customer unavailability  

the order may be considered a failed delivery.

In such cases, redelivery may not be guaranteed and additional delivery charges may apply.

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### 6. Order Processing
Orders are processed shortly after they are placed. Due to the rapid nature of our delivery service, orders cannot always be modified or cancelled once they have been confirmed.

Customers are strongly advised to review their basket and order details carefully before completing their purchase.

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### 7. Damaged Deliveries
We take extensive care to ensure all products are packaged and handled properly before dispatch.

If your order arrives damaged, please contact us as soon as possible with:

- Your order details  
- Photographic evidence of the damage

We will review the issue and determine the appropriate resolution in accordance with our store policies.

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### 8. Contact Us
If you have any questions regarding delivery, please contact Same Day Drip customer support.

We are committed to maintaining the highest level of service for all existing and new customers.